COURSE DURATION: 30 mins
CERTIFICATE VALIDITY: 3 years
DEVICE COMPATIBILITY: Desktop, Laptop, Tablet/iPad, Phone
Dealing with disgruntled customers can be intimidating to a new employee working in customer service. Proper training will assist in the comfort of handing these customers and how to approach the situation in a non-conflicting professional manner.
Conflict Resolution will outline behavioural approaches to conflict and explain the variety of verbal and non-verbal triggers that inflame anger and escalate hostility. We will also discuss strategies that can help employees to manage angry clients successfully.